Your WhitePages.com account is a free, registered service which expands the features of our directory assistance services. WhitePages.com account offers fast, easy and safe access to your online contacts.

Register to enjoy the expanded features, such as:

• Send email to your search results using WhitePages Plus (requires purchasing PlusPoints)
• Organize and backup a secure, online address book
• Access your contacts anywhere! Anytime!
• Save time by storing your last 10 searches

For more help on WhitePages.com services, please click on the following:

• Address Book
• Recent Searches
• Account Profile

WhitePages.com Address Book is a powerful online address book that offers easy access to your contacts at anytime from anywhere.

There are three main pages to the Address Book:

• Address Book Home Page

  The Address Book Home Page is the home page for Address Book that lists all of your contacts and gives access to extra functionality such as adding, editing, deleting, emailing, printing, and importing/exporting your contacts. You can even make mailing labels from your list of contacts.

• Contact Info Page

  The Contact Info Page enables you to edit or add information for a contact and select their primary email address and primary phone number.

• Import/Export Page

  The Import/Export Page enables you to import and export contacts from popular address book applications such as Outlook, Outlook Express, Yahoo!, Netscape Address Book, and Palm.

The Address Book Home Page presents 20 contacts at a time and displays their verification status, name, company, primary email address, and primary phone number.

For easy reference, you may select the primary email address and primary phone number in the Contact Info Page as the main modes of contacting the contact. If the contact has more than one email address or phone number, a link labeled as "more…" will take you to the Contact Info Page where all of the email addresses and phone numbers for that contact exist. Clicking on a contact's name or company will also open the Contact Info Page to access extra details.

The contact that has the image instead of a checkbox is the contact that represents the user account profile. Click this contact to edit your account profile. You cannot delete this contact.

Features include:

• Finding Contacts

  Find and view your contacts quickly and easily using tools such as the Address Book Search and column sorting.

• Address Book Status

  Users that have installed the free ContactsManager can utilize the simple Address Book Status to see how many of their contacts have up-to-date details.

• Adding, Editing, Deleting Contacts

  The Address Book Home Page makes it easy to Add, Edit, and Delete contacts.

• Emailing Contact(s)

  Learn how to save time by emailing one or more of your contacts at a time.

• Making Labels

  Learn how to print your contacts on mailing labels quickly and easily.

• Printing Your Contact List

  Do you want your contacts printed for extra convenience? Learn how to print the contact list for an easy-access hard copy.

• Importing and Exporting Your Contacts

  Learn how easy it is to build your contact list using other address book applications so that you can view all of your contacts in one place from anywhere at anytime. Importing and exporting ensures that you will have the contact information you need by being able to back it up.

You may use the Address Book Search to show only the contacts that have the words and first letter that you choose. Clicking the "Search Contacts" button will apply both searches at once. Using the "Look for" field and "Select Letter" drop-down simultaneously can help in narrowing your list to find the exact contact that you desire.

• "Select Letter" Drop-Down

  By default, your contacts are organized by the first letter showing in the Name column. Select Letter enables you to display only the contacts that start with a specific letter in the Name field. Simply select the letter from the Select Letter drop-down and click the "Search Contacts" button. Please note that this search counts the first letter showing, regardless if the First Name comes first or if the Last Name comes first. Toggling the Name display between First Name first and Last Name first will reset the "Select Letter" drop-down to "- All -".

• "Look for" Field

  By default, your contacts are organized by the first letter showing in the Name column. Select Letter enables you to display only the contacts that start with a specific letter in the Name field. Simply select the letter from the Select Letter drop-down and click the "Search Contacts" button. Please note that this search counts the first letter showing, regardless if the First Name comes first or if the Last Name comes first. Toggling the Name display between First Name first and Last Name first will reset the "Select Letter" drop-down to "- All -".

• "Clear Search" Button

  The "Clear Search" button clears the search fields and resets the Address Book to its default list of contacts.

Example of both searches used at once

Selecting the letter "S", typing the word "Main", and clicking the "Search Contacts" button would list a contact such as Steve Ellis that lives on 789 Main Street. All other contacts that also started with the letter "S" and had the word "Main" somewhere in their profiles would also be in the list. If you then changed one of the search fields and clicked the "Search Contacts" button, then the list would reset with the contacts that fit the new search.

Every column in the contact list allows sorting. Clicking the column header will sort the displayed contacts and insert a triangle that points up or down inside the header cell. All of the columns except for the checkbox column are sorted alphabetically. Clicking the header row a second time will sort the list the other direction (Z-A instead A-Z) and will make the triangle point the opposite direction.

• Name Column (sorting by First Name and Last Name)

  You have the option of displaying your contacts list with the contact last name or first name coming first in all of the contacts' name fields. To toggle between the two choices, click on the word "First" or "Last" in the Name column header. Changing the order of the name will also reset the "Select Letter" drop-down back to "- All -" since the first letter showing will usually be different.

The Address Book Status works in conjunction with ContactsManager to tell you how many of your contacts have updated contact information, how many are pending update verification, and how many may contain outdated contact information. The Last Sync Date (located in the bottom right of the Address Book Home Page section) allows you to view the last time you synchronized your Outlook with your WhitePages.com Address Book.

• "Get Contacts Verified & Up-to-Date" Link

  To download ContactsManager or learn more about its benefits and features, click on the "Get Contacts Verified & Up-to-Date" link below the Address Book Status.
  If you would like support or help with ContactsManager, please click here: ContactsManager

To add a contact, click the "Add" button in the Address Book Home Page. You will then go to an empty Contact Info Page where you can fill in the contact's details.

• "Add to Address Book" Link

  You also have the option of adding a contact to WhitePages.com Address Book from the Search Results Page after performing a Person Search or a Business Search by clicking on the "Add to Address Book" link next to the listing.

To edit a contact, click on the Name or Company of the contact that you want to edit in the Address Book Home Page. You will then go to the Contact Info Page where you can edit the contact's details.

To delete a contact, select the checkbox(es) of the contact(s) that you want to delete and click the "Delete" button in the Address Book Home Page.

Please note that deleting a contact within WhitePages.com Address Book will also delete the contact in Outlook when you synchronize the two using ContactsManager.

To send an email message to one contact, simply click on the email address listed with that contact. If you want to email multiple contacts at once, select the checkbox(es) of the contact(s) that you want to email and click the "Send Email" button in the Address Book Home Page. WhitePages.com Address Book will then launch your default email client with the primary email address(es) of the selected contacts in the "To:" field of your email message.

If you do not have an email client (i.e., Outlook, Eudora, etc.) properly installed on your computer, you may copy and paste the email address(es) into an online email service (i.e. Hotmail, Yahoo!, etc.).

To print a contact list, display the contacts you want to print using the Contacts Filter tool and the column sorting, and click the "Printer-Friendly" button. WhitePages.com Address Book prints one page (20 contacts) at a time. If you wish to print more than 20 contacts, use the First, Previous, Next, and Last pagination links to access the next set of contacts and click the "Printer-Friendly" button again.

To Import or Export your contacts, simply click the "Import/Export" button to go to the Import/Export Page.

If you would like support or help with Importing or Exporting, please click here: Importing and Exporting Contacts

The Contact Info Page enables you to view a contact's main details at a glance. More detailed information is available in the bottom half by clicking on the "Business Info", "Personal Info", and "Other Info" tabs.

• Add/Edit a Contact's Information

  To add or edit a contact's information, type the information in the appropriate fields and click the "Save and Close" button.

• Delete a contact

  To delete a contact, click the "Delete" button.

You may also learn more about:

• Address Book Status
• Primary Email Addresses and Phone Numbers

ContactsManager users:

Address Book Status works in conjunction with ContactsManager to tell you whether your contact has up-to-date contact information or not. You can find the status in the bottom right of the contact (next to the Delete button). The Address Book Status for the contact can be Verified (green), Pending (yellow), or Needs Verification (red).

To download ContactsManager or learn more about its benefits and features, click on the "Get Contacts Verified & Up-to-Date" link below the Address Book Status.
If you would like support or help with ContactsManager, please click here: ContactsManager

Setting a contact's primary email address and phone number allows you to view the most useful information when viewing all of your contacts in the Address Book Home Page. To select an email address or phone number as the primary, go to the Contact Info Page and click the circle to the right of the appropriate field. You may not select an empty field to be a primary. If you only have one email address or phone number for a contact, then that email address or phone number will automatically be set as the primary.

WhitePages.com Address Book enables you to make labels from your contacts list. The Address Book supports almost all types of mailing label templates ranging from small return address labels to large shipping labels. Simply check the checkboxes next to the contacts in your Address Book that you want to display in your labels. Labels can contain either your selected contacts' personal address, business address, or just their name.

To ensure that your labels come out correctly, we recommend that you click on each contact that you want in your labels and enter their address if they don't have one already. Depending on your label sizes, you may need to make your addresses use address abbreviations (i.e. St., Ave., Ct.) and put the second line of the street address on the first line.

For example, change the following:

123 Main Street
Apartment #101

to a shorter version on one line:

123 Main St., Apt 101

There are two aspects that go into making labels: Label Type and Label Addresses.

• Label Type

  Label Type indicates what size of labels will be used and how many labels will fit on one sheet. Since Avery is the most popular brand of labels, almost all label manufacturers include the four-digit Avery ID with their labels. If you cannot find the Avery ID on your label package, then you may select the label size from the "Popular Label Sizes" dropdown.

• Label Addresses

  Each of your contacts has fields for Business Addresses, Personal Addresses, and Names. Selecting "Personal Addresses" will create labels with the selected contacts' name and personal address. Selecting "Business Addresses" will create labels with the selected contacts' name, company (if you have entered a company), and business address. Selecting "Names Only" will create labels with only the selected contacts' name.

Your labels have been created. Now, you just need to open the file and print the labels.

• Open Your Mailing Labels:

  Labels are available as an RTF file or a PDF file. RTF files may be opened using MS Word, WordPad, and many other RTF editors and word processing programs. One of the benefits of using the RTF file is that you can edit the content, color, and font of your labels. Due to the differences between how these programs view RTF files, the results are not always the same. See the Troubleshooting section below if you have any problems with opening or printing RTF labels.
  
  If you have problems with RTF labels, you may select "Acrobat (PDF)" to download the labels in the popular PDF format. PDF files are viewable using the free Adobe Reader. If you don't already have Acrobat Reader installed, click the "Get Adobe Reader" image below for the latest version. If you have a PDF editor (such as Acrobat Writer, which is not free), then you may edit the content, color, and font of your labels.
  

• Print Your Mailing Labels:

  We strongly recommend doing a test run on plain paper before printing on your special mailing labels. If the test run matches the placement of the labels on your mailing labels, then load the mailing labels and print again. Otherwise, see the Troubleshooting section below.

• Troubleshooting:

  Issue	Solution
  Have trouble opening or downloading label files from the website.	The most likely problem is that you are using Internet Explorer and the system is not putting the proper file extension on the end of the filename. This means that it should have the ".pdf" or ".rtf" on the end of the filename to let the computer know which program to use to open the file. If this happens, do the following: Click "Open Mailing Labels". Click "Save" when the browser asks "Do you want to save this file?" Select a memorable place to save the file such as the desktop At the end of the file name, type the proper extension: For MS Word, it will look like this: "label_download.rtf". For Acrobat, it will look like this: "label_download.pdf". Click "Save". Note - Since this issue is only known to happen in Internet Explorer 6, you may consider using FireFox or upgrading Internet Explorer to IE7.
  When printing from Microsoft Word I get the error message: "The margins of section 1 are set outside the printable area of the page. Do you want to continue?"	Click the Yes button. For printers that can print within a 1/4 inch or so of the edge of the paper, and most can, the labels will print without problems. However, always be sure to do a test run first on plain paper.
  The labels do not look right in WordPad.	In WordPad, click "File" in the menu bar and then click "Page Setup…". Then, in the Page Setup window, do the following: Select "Letter" in the Size dropdown. Select "Portrait" in the Orientation box. Enter "0" for all of the Margins fields (i.e. Left, Right, Top, and Bottom). These will automatically change to minimum settings, which should work to print the labels on your printer. However, always be sure to do a test run first on plain paper.
  The labels print incorrectly using the "MS Word (RTF)" selection.	If you have tried the above fixes (or they are not applicable) and you are still having problems with the RTF file, then select "Acrobat (PRD)" and try again. (If you don't already have Adobe Reader installed, click the "Get Adobe Reader" image above.)
  Some the text in my label(s) is cut off or not visible.	The labels have fixed heights. This means that if you have too much text in a label, then only the top will be visible. To fix this, go to the contact in WhitePages.com Address Book and edit the address fields so that more information will be on one line. For example, change the following: 123 Main Street Apartment #101 to a shorter version on one line: 123 Main St., Apt 101

WhitePages.com Address Book uses the most popular Mailing Label sizes, but we want to help you if you are printing on labels that are less common. For this reason, we give you the option to be notified when we create a template for the label size you need. If you choose to be notified, your email address be used to notify you when the label size is available, and will not be sold to or used by any third party without your approval.

If you know that your email is not valid, you may change it your Account Profile and perform the Make Labels process again to let us know which Avery ID you'd like us to create.

WhitePages.com Address Book enables you to import and export address book file formats from the most popular address book applications, such as Outlook, Outlook Express, Yahoo!, Entourage, Netscape, and Palm. This feature is excellent for backing up your contacts online. ContactsManager allows user to import contacts from multiple sources and synchronize them with Outlook to build a master address book that exists both online and on multiple computers.

• Import Contacts

  You may import up to 10,000 contacts by uploading the selected file from your computer or network. First, you must export the .csv file from the application that contains your address book and save it on your computer or network. Then, click the "Browse button" in WhitePages.com Address Book's Import/Export Page to locate the address book file that you exported. Lastly, click the "Import" button.
  
  You may find detailed help on exporting from the following applications:
  Outlook
  Outlook Express
  Yahoo!
  Entourage
  Netscape Address Book
  Palm Desktop
  

• Export Contacts

  Exporting your contacts from WhitePages.com Address Book is as easy as going to the Import/Export Page, selecting the application file type that you desire, and then clicking the Export button.
  
  If the application that will be receiving your contacts is not listed, then check to see if the application will accept an Address Book from Outlook. If so, then select Outlook from the "File type" drop-down, click the "Export" button, and save the file to a location that you can find later using the import features of the unlisted application.

1. Open Microsoft Outlook.
2. Open the "File" menu and select "Import and Export."
3. Select "Export to a File" and click "Next."
4. Select "Comma Separated Values (Windows)" and click "Next." (Outlook 2000 and XP users: Perform step 5 first.)
5. Select your "Contacts" folder and click "Next."
6. If multiple "Contacts" folders exist, select the "Contacts" folder to export from and click "Next."
7. Specify a location where you would like to save the file, and enter a name for the .CSV file. Then click "Next."
8. Ignore the button labeled as "Map Custom Fields…"
9. Make sure to check the box next to "Export Contacts from the Contacts Folder," and then click "Finish" to export the data to the .CSV file.

1. Open Outlook Express.
2. Select "Export" from the "File" menu.
3. From the "Export" menu, select "Address Book."
4. Select the file type "Text File (Comma Separated Values)."
5. Click the "Export" button.
6. Enter a location where the file will be saved and a name for the file (file name should end in ".csv").
7. Click the "Next" button.
8. Check all checkboxes to export all fields.
9. Click "Finish" to export the data to the Comma Separated Values (.CSV) file at the location you specified.

1. Go to the Yahoo! Address Book and make sure that you are signed into your account.
2. Click the "Addresses Options" link on the right of the Address Book page.
3. Click the "Import/Export" link.
4. In the Export section, click the "Export Now" button next to the phrase "Microsoft Outlook."
5. When prompted, specify a convenient location and enter a name for the .CSV file in the "Save As" dialog box. Make note of where you are saving this file, so you can find it later.

1. Open Entourage.
2. Select "Export Contacts" from the "File" menu.
3. Save to the Desktop.

Netscape 7.x

1. Open Netscape 7.x
2. On the menu bar, click "Window"; scroll down and click "Address Book".
3. In the Address Book window, select the address book you wish to export, for example, "pab".
4. On the Address Book menu bar, click "Tools", scroll down and click "Export". You will see the Export Address Book window.
   1. In the Save In box, select "Desktop".
   2. In the File Name box, type a name for the file, for example, "myaddressbook.csv". (Note: Be sure to add ".csv" to the filename you choose.)
   3. In the Save As Type box, select "Comma Separated (*.csv)".
   4. Click "Save".
   5. Close the Address Book window.

Netscape 4.x

1. Open Netscape 4.x.
2. On the menu bar, click "Communicator"; scroll down and click "Address book".
3. In the Address Book window, click "File"; scroll down and click "Export". You will see the "Export As" window.
   1. In the Save In box, select "Desktop".
   2. In the File Name box, type a name for the file, for example, "myaddressbook.csv".
   3. In the Save As Type box, select "Comma Separated (*.csv)".
   4. Click "Save".
   5. Close the Address Book window.

1. Open Palm Desktop version 2.0 or greater.
2. Go to the Address view.
3. Select "Export" from the "File" menu.
4. Select a location and file name for the file you are about to create. (Export the file as an Address Archive .csv file.)

Use ContactsManager to Keep-In-Touch™ with friends, colleagues, and family by periodically requesting updates to their contact information.

• It's fast and easy
• You'll get their most up to date information
• It's the most accurate way to automatically update your Outlook Contacts

By installing ContactsManager you can also enjoy the full benefits of being a WhitePages.com user to:

• Access your contact information from anywhere, anytime
• Back-up your Outlook contacts on the Web
• Synchronize the contacts on your home and work computers

ContactsManager adds toolbars to Outlook and the Contact Info Page when viewing individual contact records.

Use the toolbar to search WhitePages.com, or to access Help and Settings.

Most ContactsManager features are available through buttons and links on the Contact Info pages in the Outlook contact folder.

You may turn the ContactsManager toolbar on and off through the Outlook menus Tools > Customize > Toolbars.

ContactsManager keeps your contact list up to date by sending a personalized email to each of your contacts asking them to verify and update their information. ContactsManager works with the default Outlook Contacts folder.

You have control over the update requests including:

• Which contacts to update
• The type of information in the update request (home, business, both)
• Selection of personalized greeting
• Wording of the message
• Your contact details
• vCard attachment (optional)

You may launch ContactsManager update requests from three places:

• ContactsManager toolbar

  From any Outlook window, click Verify Contacts on the ContactsManager toolbar. From the drop-down list, select the type of information you wish to verify. You can select the contacts to verify in the Keep-in-Touch Editor.

  

• Individual contact info record

  When viewing a contact info record in Outlook, you may use either the ContactsManager Toolbar or click the Verify Contacts button to start the Keep-in-Touch Message Editor. The editor allows you to create an email asking the individual to check and update their contact details. See the following topics for assistance in using the Keep-in-Touch Editor.

  

• Contacts folder

  Select the Contacts folder in Outlook and highlight one or more names that you wish to update. Then click the Verify Contacts button on the ContactsManager Outlook toolbar. This starts the Keep-In-Touch Message Editor with the selected names in the To field. See the following topics for assistance in using the Keep-in-Touch Editor.

  

Use the Keep-In-Touch editor to customize the verification emails you are sending to your contacts. The editor opens when you click the Verify Contacts button on the ContactsManager toolbar or when viewing a Contact Info record in the Outlook Contacts folder.

• Selecting recipients

  After selecting one or more names from the Contact list, click Verify Contacts and select the type of information you wish to update - business, home or both. This launches the Update Request Editor. The "To" field displays the name or names you selected. You may add more names by clicking the To button and selecting additional recipients from the Outlook Contacts folder.

  NOTE: Each recipient receives an individually personalized email with only the recipient's name in the To field.

• Selecting email format

  You have a choice of sending the verification request email in either HTML format or plain text. Most email software accepts HTML, but many large companies block HTML email to improve network security. If you have any doubt about your contact's ability to read HTML email, send plain text.

• Changing the font size and style

  When sending HTML verification requests, you may change the default font used in the message. Highlight all or part of the email text and select the font you wish to use from the drop down list at the top of the edit window. You may also change the style using the options for font size, bold, italics and underline.

• Changing the information type

  You may change the type of information in this update request using the drop down list in the upper right corner of the editor. Changing the information type changes the contact information fields.

• Changing the default message

  You may edit or rewrite the default message in the left pane of the editor. You may also use simple HTML formatting (bold, italic, underline, and font size/color). If your message grows too long, the editor automatically resizes to display the content.

• Changing Sender's information

  ContactsManager automatically inserts your contact information (similar to an Outlook signature) at the bottom of the email text area. You may edit any of this information, but these changes do not modify the WhitePages.com registration details or your linked Outlook contact record.

  The contents of the default signature depends on the type of request (Business, Home, or Both). as shown below.

  Business Only	Home Only	Business & Home
  Job Title Company Name Work Street Work City Work State Work ZIP Work Country Work Phone Work Fax Cell Phone Email	Home Street Home City Home State Home ZIP Home Country Home Phone Cell Phone Email	Job Title Company Name Work Street Work City Work State Work ZIP Work Country Work Phone Work Fax Cell Phone Email Home Street Home City Home State Home ZIP Home Country Home Phone

• Attaching a vCard

  The first time you use the Keep-In-Touch Message Editor it attaches a ContactsManager vCard that matches the type of information request. For example, it attaches your business information if you are making a business request.

  If you make changes to the vCard, ContactsManager remembers these changes the next time you send the same type of request.

  To omit the vCard attachment from your request, click on the Attach My vCard field and press <DEL>.

  You may also attach any other vCard by clicking the "Attach my vCard" button and selecting a different vCard.
  Select the vCard from the pop-up window. Use this feature if you are sending on behalf of someone else, or you to wish to send alternate information to different recipients.

• Sending the Update Request

  When you are ready to send your verification request, click the Send button.

The ContactsManager Mailer displays the progress of update requests as they are being mailed. This is especially useful when sending a large number of requests at one time.

You may use the monitor to pause/resume or cancel an update request to a large number of users before the emails are sent.

The Mailer icon appears in the system tray when you send an update request. Double-clicking the tray icon opens Mailer window.

When sending an verification request, right click on an item in the mailer displays a menu with options to Pause/Resume and Stop the selected mailing. The menu options vary according to the current status of the mailing.
The same options are available using the Mailer toolbar buttons.

While ContactsManager is sending, the Mailer displays the current status details in the lower panel. Use the scroll bars to see earlier messages.

When the mailing is 100% complete, ContactsManager removes it from the Mailer Monitor.

Sending a verify request can result in a number of possible responses including:

• Bounces (bad email addresses)
• Read Receipts (recipient opened the email)
• Verifications (recipient responded with no changes)
• Edits (recipient responded with changes to the contact information)
• Opt-outs (don't send any more update requests)
• Personal Replies (recipient clicks reply button in email)

ContactsManager automatically processes all replies except personal replies where the recipient clicks the Reply button. It also ignores "soft" bounces (like "Mailbox is full" messages) that generally indicate a temporary problem with email delivery.

After processing a reply, ContactsManager updates the contact's record in your contact folder with the current status and any changes to the contact's details included in the reply.

If you find contact updates that you do not wish to keep, you may use the Update History to restore any changed or deleted information in the contact's record.

Each contact has one of three statuses indicated by red, yellow and green icons.

If icon is…	Indicates:	This means…
	Needs Verification	You have not sent an verification request within the period defined in Settings > Status > "From Verified"
	Pending Verification	You sent an verification request but received no response. This status changes to Red if you receive no response within the period defined in Settings > Status > "Pending…"
	Verified	Contact has responded with verified or updated information within the period defined in Settings > Status > "From Verified…"

Moving your mouse over the ContactsManager status icon displays additional status information. Opening an individual contact record in Outlook displays both the status icon and a short explanation of the status.

You may use the Options button to manually change the contact's status. Use this if you receive a personal email that includes new information, or you know that the contact's details are correct and do not need further updating at this time.

When viewing an individual contact in Outlook, moving your mouse over the View History hyperlink displays the most recent changes to the contact.

Clicking this hyperlink launches a History Dialog where you can review all updates applied to the local contact record, and, if desired, roll back any updates to an earlier version.

In the History Dialog, icons in first column show the source of update as either:

• ContactsManager Update Request, or,
• WhitePages.com Sync.

The second column displays the date of the update.

To reverse a change made by ContactsManager (either through synchronization with your WhitePages.com Address Book or through a Verify Contacts mailing), select the item and click the "Undo" button. You may select individual fields from different updates by clicking an item in the "Field" column, or all of the items changed on a particular date by clicking on the "Applied" date column.

Select multiple items from different dates using <SHIFT> left-mouse click or <CTRL> left-mouse click.

ContactsManager can synchronize your Outlook Contacts folder with your WhitePages.com Address Book.

Clicking the sync button checks for differences between the two address books and harmonizes any adds, deletes, and changes. Once started, the synchronization is automatic and requires no user intervention. The History stores old or conflicting values. You may use the History to reverse any changes to individual contact details.

Note: If you wish to sync after making changes to an individual Outlook contact record, click Save and Close in Outlook to write the changes to the Contacts folder before clicking the Sync Contacts button. This ensures you are using the latest data during the sync.

In addition to sending update request emails, you may also update your existing Outlook contact records by searching the WhitePages.com site from the ContactsManager toolbar. You may start the search from the Outlook Inbox, the Contacts folder, or a Contact Info page.

1. To launch the search click the "Search WhitePages.com" button on the ContactsManager toolbar.
2. Click the Search WhitePages.com button and select the search criteria from the drop down list.

• Searching from Outlook Inbox

  The WhitePages.com search page opens with a blank form. Follow the on-screen instructions to complete the search.

• Searching from Outlook Contacts folder

  When viewing the Outlook Contacts folder you can select none, one, or multiple contacts for your search. The search options depend on how many names you select as follows:

  No contacts selected	Search WhitePages.com drop-down is identical to the Outlook Inbox search options.
  One contact selected	Search WhitePages.com drop-down opens with the name of the contact filled in for you.
  Multiple contacts selected	Search WhitePages.com drop-down displays maximum of 5 names or related information. Select one of the entries to open the search page.

• Searching from Contact Info Record

  When viewing an individual contact record from your Outlook Contacts folder, selecting "Search WhitePages.com" opens a search drop-down with the available information already filled in. Click on the information to open the search page.

Use Settings to change ContactsManager configuration options including:

• Handling of bounces and out-out messages
• Specifying how you connect to the Internet
• Defining which Outlook profile to use with ContactsManager
• Changing the default status settings
• Contacting support

If your WhitePages.com user name or password changes, you must enter the new details in the ContactsManager Settings page.

1. From the ContactsManager toolbar in Outlook, select:
   ContactsManager > Settings > General
2. Enter your username and password in the spaces provided.

All responses to your Keep-In-Touch emails return to the Reply-to address in the ContactsManager Settings.

1. On the ContactsManager toolbar in Outlook select:
   ContactsManager > Settings > General
2. Enter your reply-to email address in the space provided.

NOTE: This email address must be monitored by Outlook on the PC running ContactsManager.

Background tasks include processing of bounced emails and handling of opt-out requests from contacts who received an Update Request from you.

To change the options for the background tasks, from the ContactsManager toolbar in Outlook select:
ContactsManager > Settings > General

• Bounce Handling

  Automatically delete bounces	When checked, ContactsManager automatically deletes bounced items from your inbox. This applies to all bounced messages, not just verification requests. Uncheck this box to leave bounced emails in your inbox for you to process manually.
  Automatically process bounces	This option gives you two choices for automatic processing of bounces. Change the contact's status to bounced or insert ! in front of the email address, making it invalid.

• Opt-Out Handling

  An opt-out indicates that a contact does not wish to receive any more update requests from you. ContactsManager gives you a choice of three methods for handling opt-outs.

  Marking the contact	All opt-out requests mark the related contact with a status of opted-out. This blocks future verification requests but does not prevent you from sending normal email to this contact.
  Deleting the contact	With this option selected, an opt-out request causes ContactsManager to delete the entire contact record from your contact list. This is permanent.
  Inserting "*"	Inserts "*" at the front of the email address, making it invalid. This prevents you from sending email to this contact, but leaves the record in your Contacts folder.

By default, ContactsManager assumes you have a high-speed (LAN) connection to the Internet. If you are using a dial-up connection, change the setting accordingly.

From the ContactsManager toolbar in Outlook, select:
ContactsManager > Settings > Advanced

• Proxy Server

  If you connect using a proxy, enter the required settings into ContactsManager.

If you use Profiles to connect to Outlook, you can use define the profile you wish to use with ContactsManager.

1. From the ContactsManager toolbar in Outlook, select:
   ContactsManager > Settings > Advanced
2. Use the Select button to view a list of available profiles. Select your profile from the list.

By default, ContactsManager uses the same server configured in your email software. Do the following steps if ContactsManager is unable to detect an email server, or you wish to change you email settings to use an alternate server:

1. From the ContactsManager toolbar in Outlook, select:
   ContactsManager > Settings > Mail Servers
2. Change the settings to match your Email software or to configure a different email server. See the details below.

   

   Outlook Outbox	The ContactsManager Mailer transfers all Update Request emails to the Outlook Outbox. Outlook then sends the emails the next time you click Send/Receive.
   SMTP Mail Server	Use Autodetect if you have an email server already programmed in your email software, or specify a specific SMTP server if you have a different server you wish to use for all ContactsManager emails. If you are unsure of the settings, use Outlook Outbox.

ContactsManager automatically changes the status of each contact after a predefined period following the last update request. In Outlook, the color of the contact's status icon indicates the current status.

The default settings are:

• From Verified to Needs Verification: 6 Months
• From Pending Verification to Needs Verification: 1 Week

To change these settings, use the ContactsManager toolbar in Outlook and select:
ContactsManager > Settings > Status

Use the item's drop-down list to change the time period for each status change.

ContactsManager includes three tools for maintaining its internal database. The tools do not make any changes to your contact list. Use these tools only if directed by a WhitePages.com support representative, or you encounter the issues described below.

To access these tools:

1. From the ContactsManager toolbar in Outlook, select:
   ContactsManager > Settings > Maintenance
2. Click the button for the appropriate tool to start the maintenance tool. Follow any on-screen instructions.

If you require assistance or have questions, ContactsManager includes a convenient tool for sending emails to Whitepages.com support. The email includes maintenance logs to assist support personnel in isolating problems.

To send an email to support:

1. From the ContactsManager toolbar in Outlook, select:
   ContactsManager > Settings > Support
2. Enter a subject line summarizing the reason for sending the email.
3. Add a description of the problem in the space provided.

By default, the email to support includes diagnostic logs. These logs do not reveal any personal or private information about you or your contacts.

Below is a list of commonly identified issues related to ContactsManager and Microsoft Outlook:

Recent Searches stores your 10 most recent searches. Clicking one of the searches will perform another search for the entry. You can delete all of your recent searches by clicking the "CLEAR RECENT SEARCHES" link below the listings. If you do not want WhitePages.com to store your recent searches, click the "DISABLE RECENT SEARCHES" link near the bottom of the page.

In order to edit your account profile, you must go to the Account Profile Page. One way to access the Account Profile Page is to select "Account Profile" from the drop-down near the top left of the page and click the "Go" button. The other way to edit your account profile is to go to the Address Book Home Page and click on the contact that represents you, which is the contact that shows "ME" on the left instead of a checkbox.

• Edit your Billing Information

  The WhitePages Plus Email Service process moves faster when you store your billing info in WhitePage.com account in our secure and encrypted database. To edit or remove credit cards, click the "Billing Info" button.

• Change your Email/Username

  Changing your Email/Username will cause your account to become unverified. To verify your account, click the "Verify Now" button to the right of the field.

• Change your Security Question and Secret Answer

  The Security Question and Secret Answer are used to help you in case you forget your password. We recommend you type a short answer that is difficult for others to guess. For example, a good question is "Favorite employer?" with the answer naturally being "WhitePages.com".

• Remember Email/Username on this computer

  If your computer is set to allow cookies and this checkbox is checked, then WhitePages.com saves you time by remembering your Email/Username. If the Email/Username field does not automatically display your Email/username when you login, then you may want to check that your cookie settings are set to medium or less and that you do not run any software that automatically deletes cookies. Please note that cookies placed by WhitePages.com do not pose any risk to your computer.

• WhitePages.com Newsletter

  Select the checkbox to opt-in to receive special offers and exclusive promotional materials via email. You will not be sent unsolicited emails or spam. If you would like to change your preferences at any time, simply uncheck the checkbox and click the "Save and Close" button.

• Shortcut - Build your Account Profile with a contact from Outlook Express

  The Account Profile Page includes a shortcut that enables you instantly build your entire profile by dragging and dropping an existing contact from Outlook Express into the box area. Click here to learn more:
  Build your Account Profile

• Contact Info

  Click here for help on the Contact Info portion of the Account Profile Page:
  Contact Info Page

Your account is verified if you see the word "Verified!" in green next to the Email/Username field in the Account Profile Page. Otherwise, you will see a button labeled "Verify Now".

You may verify your account during registration or by clicking the "Verify Now" button in the Account Profile Page. Either way, you will be sent an email to your account email address. This email will contain a link that will verify your account when clicked.

Your account status changes to "Needs Verification" whenever your Email/Username changes. Your account must be verified to download ContactsManager.

The Account Profile Page includes a shortcut that enables you to build your entire profile instantly by dragging and dropping an existing contact from Outlook Express into the box area.

Directions

Here are step by step directions on how to utilize this tool:

1. Select "Outlook Express contact" from the Select contact Type drop-down.
2. Open Microsoft Outlook Express.
3. Select "Address Book…" from the "Tools" Menu or click the "Addresses" button.
4. Drag the contact that represents you into the box area to the left of the "Apply" button. If you are using Windows, you may need to make the web page display in front of Outlook by dragging the contact down to the taskbar and hovering on the task bar item labeled "Account Profile" before dropping into the box area.
5. Click the "Apply" button.
6. Edit any fields that need changes and click the "Save and Close" button.

There are two ways to change your WhitePages.com account password if you have forgotten it. You may either answer the security question you created when you registered your account or you may have an email sent to the email address you are using as your WhitePages.com account username.

Change Password using Security Question and Answer

Here are step by step directions on how to change your password using the secure question and secret answer you may have supplied during registration:

1. Click the "Forgot your password?" link on the WhitePages.com Login/Registration page.
2. Type in your secret answer and click "Submit".
3. Enter your new password in the two available fields and click "Submit".

Change Password via Email

Here are step by step directions on how to change your password using the email address you used to create your WhitePages.com account:

1. Click the "Forgot your password?" link on the WhitePages.com Login/Registration page.
2. Select the "Email me a verification link" option and click "Submit". (If the email displayed below the option is not the email address you used to register for your WhitePage.com account, then click "Back", enter the correct email address, and start over.)
3. Check your email's inbox for an email message from WhitePages.com and click the verification link.
4. When the "Create New Passwords" page shows up, enter your new password in the two available fields and click "Submit".
5. Enter your new password in the two available fields and click "Submit".

WhitePages Plus lets you connect through email.

• Find old friends, relatives, classmates, neighbors, even long lost loves!
• WhitePages Plus sends an email on your behalf, and the recipient can reply directly to you - this protects everyone's privacy.
• At WhitePages.com, we continuously update our database to ensure that we have the most accurate, complete, and up-to-date information available.
• Send email to multiple recipients at once.
• We strive every day to provide a service that is - Easy, Trusted, Accurate.

Using WhitePages Plus requires that you register for a WhitePages.com account and purchase WhitePages PlusPoints.

PlusPoints allow you to send email messages to the people you find in your search results.

Our dedicated team works hard to provide you the most accurate and up-to-date contact information available. In order for us to continue to offer the highest quality information and customer service, a small fee is charged when your email is successfully delivered.

You will be charged one PlusPoint per recipient. If your message is not delivered, the PlusPoints used will be credited to your account.

If you have used the WhitePages Plus Email Service, you can view your PlusPoint purchase history in your Email Activity.

The Email Activity page helps you keep track of who you have emailed and how many WhitePages PlusPoints you have.

You may only see your Email Activity if you have a WhitePages.com account and have composed at least one email using WhitePages Plus.

• Message Status

  Your email messages can have one of the following statuses:

  • Email Message Sent

    This email has been sent successfully, however if the recipient does not accept HTML emails, we cannot confirm that the recipient has opened your message.

  • Email Message Opened

    We have sent this email, and the recipient has read it. If possible we will include the day we received confirmation of receipt.

  • Email Undeliverable

    This message was returned as undeliverable. You were refunded one PlusPoint.

  • Email Not Sent

    You have not completed the email process for this message (and have not been charged).

• Action

  The action associated with each email message is based on the status of the message and the availability of the email address:

  • Complete and Send Email

    The message has not been sent, but is stored so that you can send it at your convenience.

  • View | Resend Email

    The message has been sent successfully and you may email the recipient again.

  • View Email

    The recipient has been removed from our database so we are not able to email him or her.